Frequently asked questions about Carthago

Q. How do I make a reservation?

A. Click on a found car on or below the map. Make sure that you have authorised Carthago in the “Settings”-menu first.

Q. How do I cancel a booking?

A. Select “show/cancel booking” from the menu, and click on the booking on or under the map.

Q. How do I find cars / parking lots / charging stations in a different location than where I am right now?

A. Move the map to the desired position and hold the desired position for about one second. The red pushpin moves, and search shows the nearest cars/parking lots/charging stations.

Q. How do I make a reservation in cities in other countries?

A. Log in to the official car2go app, create a moovel-account if you haven’t already done so, and reserve a vehicle in any city in the country you are planning to travel to. Do this once per country. After that, you can use Carthago like you are used to by selecting the city under settings—city. You can verify the authorised cities under settings—authorisation.